Terms and conditions
Blackheath Music Academy is the reference point for online tuition whose purpose is to connect professional tutors with students. We facilitate learning, sharing knowledge and human connections.
Please read these terms and conditions carefully before you start to use our services, as they will apply to your use of our site and lessons booked and paid through our site. We recommend that you check our website for our latest updates of the terms and conditions.
blackheathmusicacademy.co.uk is operated by or on behalf of Viktoriya Rossini Peneva trading as Blackheath Music Academy.
By accessing our website, you confirm that you accept these terms and conditions and that you agree to be bound by them. These terms and conditions affect your legal rights and obligations.
If you do not agree to these terms and conditions, you must not access or use our site or sign up.
By booking lessons with Blackheath Music Academy the participant agrees to the following:
Blackheath Music Academy members must create a profile to use our services.
Users commit to creating only one profile on the site. This profile can be modified, administered and deleted from the dashboard made available to users in the member area or by contacting us directly.
Legal entities or their employees will not be able to use the service as students to contact professors.
If you wish to purchase lessons from us, you need to complete our booking form and create an account to access to our member area to complete your trial lessons payment.
You are responsible for maintaining the confidentiality of your account’s credentials and for restricting access to your devices to prevent unauthorised access. You agree to accept responsibility for all activities that occur under your account.
Please contact us immediately if you think there has been any unauthorised access to your account.
Lessons can be bought on the basis of either Pay Per Trial Lesson; Pay Per Month; Pay Per Half-Term; or Pay Per Term.
All payments are to be made directly to Blackheath Music Academy exclusively and not to teachers.
Trial lessons can be paid through our website by PayPal, debit or credit cards.
Monthly, Half-Term and Term lessons are to be paid by bank transfer only on the below account including the student's name as a reference.
V ROSSINI PENEVA
Sort Code: 20-27-26
Account Number: 00931969
Payments must be received prior to the first lesson commences.
Late payments may result in tuition being inconveniently postponed or terminated.
We do reserve the right to modify courses, lessons content and material as well as fees in the interest of lessons improvements. We will give reasonable notice of any such changes where possible.
The Academy requires a minimum of 24 hours written notice/email; should you wish to terminate or postpone your lessons.
Blackheath Music Academy has a commitment to pay the teachers even if you do not attend your scheduled lesson. Therefore, we cannot refund the fees for any missed lessons without a minimum of 24 hours notice.
For a lesson with a minimum of 24 hours notice via an email, a makeup lesson would be considered (not guaranteed).
Should a lesson be missed by the Teacher for whatever reason, the Teacher will either provide a replacement lesson at an agreed time or the Academy will issue a credit note to the Student or the Guardian of the Student for the missing lesson.
We do not promise that Student’s musical ability will be improved as a result of the Lessons.
We encourage Students to practise daily at home or elsewhere. A Student’s commitment to practise will greatly impact on their progress.
The Student or the Guardian of the Student is responsible for ensuring that he/she is available for the arranged online lesson as confirmed by email with the Teacher and/or the Academy. Delays or technical interruptions encroaching into this time will be considered as time provided.
If no notice to discontinue lessons has been served and the Student or the Guardian of the Student fails to attend an arranged online lesson as confirmed by email with the Teacher and/or the Academy, fees for that lesson remain payable and no refund of any fees paid in advance will be given.
Examination entries, festivals, competitions or otherwise, will only be entered if the Student or the Guardian of the Student and Teacher agree. Any entries will be paid for by the Student or the Guardian of the Student.
The Student or the Guardian of the Student is responsible for informing the Teacher of any medical conditions which may affect the online learning experience and interaction.
The Student or the Guardian is responsible for providing suitable space and appropriate technology to enable online learning to be provided as advised by the Teacher.
The Teacher/Academy are not responsible for the loan of any equipment (e.g. instruments, cameras, computers, etc.) or materials (e.g. sheet music) unless agreed in advance.
The Student or the Guardian of the Student is responsible for ensuring that the online teaching platform recommended by the Teacher is installed and ready for use prior to the commencement of lessons. All technical issues should be referred to the software/platform provider.
Materials supplied electronically by the Teacher and/or the Academy remain the Intellectual Property of the Teacher and/or the Academy.
The Teacher and the Academy are not liable for any technical faults, failures or damages of equipment used at the Student’s or at the Guardian of the Student premises or elsewhere for the purposes of receiving online teaching and will not be required to make up any lost teaching time caused by such faults, failures or damages. Moving equipment in order to enhance the quality of video/audio is done at the Student or the Guardian of the Student risk.
The Teacher is not required to make up lost time due to technical difficulties experienced at the Student’s or the Guardian of the Student home or other location used for the purposes of receiving online teaching, e.g. insufficient or unreliable broadband to support audio and video, poor sound quality, computer hardware and software problems, etc.
The Student or the Guardian of the Student is responsible for the insurance of instruments and all equipment used for the purposes of online teaching.
Lessons must not be recorded by either party unless there is a prior agreement for this. If recordings are made, they should not be shared with third parties or uploaded to social media. If recordings for purposes of the lessons are made the Academy recommend to record only the audio and not the video.
The Student or the Guardian of the Student should limit their profile within the online teaching app, using settings and preferences to maximise privacy. The Teacher will commit to doing the same.
All communications regarding missed or cancelled lessons must be between the Student or the Guardian of the Student and Teacher, preferably by email, or by telephone at the Teacher’s discretion.
Both the Teacher and Student must dress appropriately for the online lesson.
We make reasonable efforts to investigate the backgrounds and experience of our teachers.
Blackheath Music Academy makes every effort to control the quality, the accuracy of the information, the veracity of tutor qualifications, contact information and availability of the teachers, but cannot under any circumstances guarantee it.
We agree that the teacher shall provide lessons to students with reasonable skill, care and professionalism.
We shall use reasonable endeavours to ensure that a teacher attends all lessons.
If the Teacher does not attend a lesson for any reason without previous notice, please let us know and we will credit or reschedule the lesson if necessary.
A substitute tutor may be assigned for a short period if our resident tutor is absent on annual leave or for any other reason.
We shall notify you if we become aware that your teacher no longer intends to provide the lessons, and we shall use reasonable endeavours to find an alternative teacher.
If we are unable to find an alternative teacher to attend, we shall refund to you the price paid for lessons not yet received.
If we are able to provide an alternative teacher to attend lessons, no refunds or credits shall be due.
Blackheath Music Academy reserves the right to change teachers. We will give reasonable notice of such change where possible.
Neither party shall be liable to the other party for any breach by the other of any of the terms and conditions herein occasioned by pandemic (including the current Covid-19), any act of God, war, revolution, riot, civil disturbance, strike, lock-out, flood, fire or other cause not reasonably within the control of such party.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.